Choosing the right support for your Cisco hardware
Cisco hardware support is not 'one size fits all'. Learn which Cisco hardware support is right for your business's hardware investments, infrastructure configuration, as well as your ongoing needs and requirements.
Cisco coverage: At a glance
As IT infrastructure becomes increasingly complex, and employees’ expectations regarding connectivity, speed, security and reliability increase exponentially, internal support teams are under enormous pressure to deliver.
While 60% of business leaders believe IT teams are leading the organisation’s business transformation strategy, it’s estimated that routine and repetitive management tasks take up the majority (55%) of a modern IT workers’ day.
When network support teams are spread too thin – by managing overly disparate or disjointed network infrastructure, for instance – issues can occur, and the user experience can be compromised. Cisco hardware provides a number of different support options, all of which depend on the nature of your business, current hardware investments, infrastructure configuration, as well as your ongoing needs and requirements.
Cisco SmartNet with Interactive
How it works:
The customer receives support from the Interactive service desk. Interactive can also contact the Cisco Technical Assistance Centre on their behalf, or they can have direct access.
Most suitable for:
- Business-critical core Cisco infrastructure
- Complex configuration
- Bleeding-edge
Non-Interactive Cisco Partner Support Service (PSS)
How it works:
Preliminary troubleshooting and analysis is done by the partner who can escalate to Cisco if a problem occurs. Support is predominantly phone-based, which can lead to extended resolution times.
Most suitable for:
- Important Cisco hardware
- Edge infrastructure
Interactive Cisco Partner Support Service (PSS)
How it works:
Preliminary troubleshooting and analysis is done by Interactive’s expert team, which escalates to the Cisco Technical Assistance Centre whenever needed. Onsite high quality engineers mean 96% of calls are resolved on the first visit.
Most suitable for:
- Important Cisco hardware
- Edge infrastructure
Interactive Direct Support
How it works:
Device is 100% supported by Interactive’s team of Cisco accredited engineers, and there is a 100% guarantee of all genuine parts being available in the local capital city.
Most suitable for:
- End-of-service-life (or near EOSL) assets
- Cisco hardware that doesn’t require software updates
Understand which Cisco support is best suited for your business by accessing the white paper for free.
Click the ‘Download Now’ button and gain expert advice in:
- An in-depth deep dive on Cisco support levels
- Understanding your networks support requirements
- Real case studies and benefits from Cisco tiered support
