Network Support & Maintenance

Australia’s leading network & IT support provider

Network support that’s not just fast, it’s the fastest

What could a network outage really cost you?

Networks are constantly under pressure from on-going growth & high usage. Optimum performance requires proper monitoring in addition to security, redundancy & upgrades. As your networking & wireless devices allow employees to connect to the internet, connect to shared files, access licensed software packages & more, maintaining connectivity is crucial. Don’t waste your teams’ time juggling multiple service desks, response times & SLAs when something goes wrong – reduce complexity with Interactive as your single provider for your multi-vendor network.

With proactive maintenance, systems monitoring & superior service, you’ll have peace of mind that your network is online & running efficiently. We support the brands you know & trust, such as HP, Dell, IBM, Juniper & Cisco. Benefit from a single point of contact across all your network devices.

The gold standard in network hardware support

Flexible service levels

We tailor our service levels to meet the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices.

Australian service desk

Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & will have you on the phone to your dedicated engineer within 10 minutes.

Broad geographic coverage

With guaranteed local parts & engineers right across Australia - we’re the partner of choice for multi-site, geographically dispersed, businesses.

The experts & parts
when & where you need them

Interactive is the partner of choice for multi-site, geographically dispersed businesses. We have local warehouses & field services right across Australia, including support for regional & remote destinations.

Parts-on-hand guarantee

With over 300,000 assets supported across 46,000 locations - we guarantee we have all the parts, for any device we support, on hand & local to you.
Unrivalled technical service

A 96% first-fix rate, 99% SLA attainment & +85 Net Promoter Score give you the reassurance that a solution is never far away.
Proactive monitoring

Our OnAlert system proactively monitors your system, identifying potential issues in-time to avoid system failures.
Gold certified Cisco partner

With over 240+ individual Cisco certifications, our team are your local Cisco experts in SmartNet, PSS & Interactive Direct Support.
Highly qualified, technical expertise

Our 500-strong team & 160 dedicated field engineers hold accreditations across all major vendors.

Local experience, at scale

2,500+

customers

46,000+

locations

300,000+

devices

160+

dedicated field engineers

Easy device & contract management

Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.

Don’t let end-of-service life force you into a corner

Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date... ever.

Explore End Of Service Support

Our business relies on core IT systems to operate, and we needed a partner like Interactive that we trust and can rely on. Even when we have called the engineers out at 2am to replace a failed disk controller, they still had the server back up and running within two hours.

ITS Support Services Manager, Lumley Insurance

One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed or deal with unr

Information Services Manager, Cabrini Health

Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.

Retail Financial Controller, Emirates Leisure Retail

Our NPS score leads the industry

We’re your Cisco experts

With over 240+ individual Cisco certifications, our team are your local Cisco experts for your preferred mix of SmartNet, Partner Support Service & Interactive Direct support to get the best out of your infrastructure for less.

Explore CISCO Hardware Maintenance Support

How you can prepare your team in changes to network operations

Digital innovation is forcing networks to evolve so what does the future hold for them?

White Papers

Network optimisation: what it means and where to start

Are there issues with your network, but you don’t have a budget to completely re-build it?

Insight

Defined by reliability, and outstanding customer service

Tired of compromising on the service for your business-critical systems?

GET IN TOUCH

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Network support that’s not just fast, it’s the fastest